Return & Exchange Policy

At Arsa Fine Jewellery, we take great pride in the quality and craftsmanship of our pieces. However, if you receive a damaged product, we are happy to offer a return or exchange, subject to the following terms and conditions.

1. Eligibility for Return & Exchange

We only accept returns or exchanges for products that are damaged from our end during the shipping or manufacturing process

*Change of mind, size issues, or personal preferences are not eligible for return or exchange.

2. Mandatory Unboxing Video Requirements

* To process any return or exchange request, you must record a clear unboxing video while opening the package for the first time.

* The die should start before opening the outer packaging and should clearly show the products

* Without this video proof, we will not be able to accept the return or exchange request, as it helps us assess the real-time condition of the product.

3. Return Request Window

* Any return or exchange request must be raised within 48 hours of delivery.

* Requests made after 48 hours will not be considered under any circumstances.

4. Process for Return & Exchange

* Record an unboxing video immediately upon receiving the package.

* If the product is found damaged, contact our support team within 48 hours with the unboxing video.

* Our team will review the request and, if eligible, provide return instructions.

* Once we receive and verify the returned item, we will process the exchange or refund as applicable.

* ⁠ Exchange: INR 150

* Return & Refund: INR 100 to INR 150 (Conditions Apply)

* This fee covers restocking and reverse pickup costs.

5. Conditions for Acceptance

* The item must be unused, in its original packaging, and with all tags intact.

* The return request will only be considered if the unboxing video clearly shows the damage.

6. Non-Returnable Items

* Items damaged due to personal mishandling or wear and tear are not eligible for return.

* Custom-made or personalized jewellery pieces are non-refundable and non-exchangeable.

7. Refund & Exchange Timeline

* Once the return is approved, exchanges will be processed within 7-10 business days.

* Refunds (if applicable) will be credited to the original payment method within 7-14 business days.

We appreciate your cooperation and understanding in ensuring a fair and smooth return process. If you have any queries, feel free to reach out to our support team.

For any return or exchange related inquiries, feel free to contact our support team

Arsa Fine Jewellery - Crafted with Love & Care